How do I recover or reset my password?

If you forgot your password, click the Don’t remember your password? link on any login page and enter the email address associated with your account, then click Send Email. You will receive an email notification with a link to reset your password.

Once you receive the email, click or tap on the Confirm Password button.

This takes you to a new page.

Enter your preferred password into both boxes, then click or tap Circled Arrow at the bottom of the screen.  Don't forget that passwords are case sensitive.  New passwords must be at least 7 characters long and contain at least 3 of the following:

1. Lower case letters (a-z)
2. Upper case letters (A-Z)
3. Numbers (0-9)
4. Special characters (ex. !@#$%^&*)

You can now log in using your new password.

If you need further assistance, please contact Customer Care using the chat icon located on the bottom left of your screen during business hours, email us at [e-mail] or call us at 404-522-4141.