There is a known bug, that, while rare, can impact the ability for you to easily read the ePaper. The optimal workaround is to turn off hardware acceleration in your browser. This can be done by following these steps:
In Chrome, click or tap on the menu icon (3 dots stacked on top of each other) in the top right corner. Then click/tap on Settings.
Next, click/tap on System, and turn hardware acceleration off by clicking on the blue switch so that it looks like the image below. Then, click/tap on the Relaunch button that appears when you turn hardware acceleration off.
This will relaunch the browser and should resolve the problem.
To turn hardware acceleration back on, simply repeat the above steps and click/tap on the switch to turn it blue and relaunch.
If you need further assistance, please contact Customer Care using the chat icon located on the bottom left of your screen during business hours, email us at firstname.lastname@example.org or call us at 404-522-4141.